Matejili Privacy Policy – How We Protect Your Data

This Privacy Policy describes how Matejili collects, uses, stores, shares, and protects the personal information of players who access or use our platform at matejili.net. It applies to all services offered under the Matejili brand, including games (Tongits, color game, fishing games, slots), sports betting (boxing and MMA), the Matejili VIP Club, and all related promotional and customer support services.

By creating a Matejili account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please stop using the Matejili platform and contact us to close your account.

Matejili is the data controller for all personal information collected through the matejili.net platform. As the data controller, Matejili determines the purposes and means of processing your personal data and is responsible for ensuring that processing is done lawfully, fairly, and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Matejili operates under a valid gaming licence and is subject to oversight by the relevant Philippine gaming regulatory authority. As a regulated gaming operator, Matejili has statutory obligations around player data that exist independently of this Privacy Policy, including Anti-Money Laundering (AML) reporting requirements and responsible gaming data management obligations.

For all privacy-related inquiries, contact Matejili's Data Privacy Officer at: privacy@matejili.net

Matejili collects only the personal data necessary to provide our gaming services, meet our legal obligations, and maintain a safe and fair platform for all Filipino players. Below is a breakdown of the categories of data we collect and when.

Matejili uses the personal data we collect for the following purposes. We only use data in ways that are consistent with the purpose for which it was originally collected.

• Account management: Creating and maintaining your Matejili account, verifying your identity, processing logins, and managing account settings and preferences.
• Payment processing: Processing deposits, withdrawals, and refunds via GCash, Maya, bank transfer, and other accepted Philippine payment methods. Verifying that payment accounts are registered in your own name.
• Game delivery and integrity: Delivering the games and betting services you use at Matejili, maintaining accurate game records, and ensuring fair play across all tables and bet markets.
• Regulatory compliance: Meeting AML (Anti-Money Laundering) reporting obligations, age and identity verification requirements, and responsible gaming obligations mandated by our gaming licence.
• Customer support: Responding to your inquiries, complaints, and account-related requests through Matejili's support team.
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, collusion, and other forms of fraudulent or prohibited conduct on the Matejili platform.
• Responsible gaming: Monitoring gameplay patterns to identify players who may be experiencing gambling-related harm, and applying self-exclusion or account restrictions when requested or required.
• Marketing communications: Sending promotional offers, tournament announcements, and VIP Club updates to players who have opted in to receive such communications. You can opt out at any time via your account settings or by contacting support.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Matejili platform — game selection, interface design, performance optimisation — based on how Filipino players actually use it.

Under the Data Privacy Act of 2012, Matejili's processing of your personal data rests on the following legal bases:

• Contractual necessity: Processing required to deliver the Matejili gaming services you signed up for — account creation, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with the laws of the Philippines, including AML reporting, gaming regulatory requirements, and tax obligations.
• Legitimate interests: Processing required for Matejili's legitimate business interests, including fraud prevention, platform security, and platform improvement, where those interests do not override your rights and freedoms.
• Consent: Processing based on your explicit consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Matejili does not sell your personal data to third parties. We share data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: GCash, Maya, GrabPay, and other payment processors receive the transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and Philippine regulatory obligations.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive identity documents and verification data to confirm player eligibility. These providers are contractually bound to use the data solely for verification purposes.
• Game technology providers: Software providers whose games are hosted on the Matejili platform may receive pseudonymised gameplay data for the purpose of delivering and maintaining those games.
• Regulatory authorities: Matejili's gaming regulator, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities may receive player data where required by law or valid legal process.
• Legal proceedings: Where required by a valid court order, judicial process, or law enforcement request under Philippine law.
• Business transfers: In the event of a merger, acquisition, or restructuring of Matejili's business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Matejili retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law and our gaming licence obligations.

• Active accounts: Data is retained for the duration of your active relationship with Matejili.
• Closed accounts: After account closure, transaction records and identity verification data are retained for a minimum of five (5) years, in accordance with AML record-keeping obligations under Philippine law.
• Marketing data: Retained until you withdraw consent or request deletion, subject to minimum retention requirements.
• Support communications: Retained for up to three (3) years from the date of the communication, to support dispute resolution.
• Technical / log data: Retained for up to twelve (12) months, unless retention is required for longer by a legal obligation or active investigation.

When retention periods expire, Matejili securely destroys or anonymises the data so that it can no longer be associated with any individual.

Matejili uses cookies and similar tracking technologies on the matejili.net website to deliver a functional, secure, and personalised experience. Here's what we use and why:

• Essential cookies: Required for the platform to function — managing your login session, storing your language preference, and maintaining your account state. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players use the Matejili platform — which pages are visited most, where players encounter friction, and how the mobile experience compares to desktop. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, such as bot-driven login attempts and multi-account creation.
• Preference cookies: Store your Matejili display preferences — such as default game section or notification settings — so you don't have to reconfigure them each visit.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some features on the Matejili platform. Matejili does not use third-party advertising cookies or cross-site tracking technologies.

Matejili employs appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your browser and Matejili's servers.
• Encryption-at-rest for sensitive stored data including payment information and identity documents.
• Multi-factor authentication requirements for account access.
• Regular security audits and penetration testing conducted by qualified third parties.
• Access controls limiting which Matejili staff members can access personal player data, on a need-to-know basis.
• Automatic session timeouts to reduce the risk of unauthorised access on shared devices.
• Monitoring systems that detect and flag unusual account activity for review.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Matejili. These rights are not absolute — some are subject to legal limitations, particularly where retention is required by gaming regulatory law — but Matejili commits to responding to all valid requests promptly and in good faith.

To exercise any of these rights, contact Matejili's Data Privacy Officer at privacy@matejili.net. Matejili will acknowledge your request within 72 hours and provide a substantive response within 30 days.

The Matejili platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If Matejili becomes aware that we have collected personal data from a minor, we will immediately suspend that account and delete all associated personal data, subject to any regulatory hold obligations.

If you are a parent or guardian and believe a minor has created an account at Matejili using false information, please contact us immediately at support@matejili.net. We will investigate and act without delay.

Matejili may update this Privacy Policy periodically to reflect changes in our data practices, applicable Philippine law, or our platform's features. When material changes are made, we will notify registered players via SMS to their registered mobile number and through an in-platform notification on next login.

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Matejili platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically. Previous versions are available on request by contacting privacy@matejili.net.

For any questions, requests, or concerns relating to this Privacy Policy or your personal data at Matejili, contact us through the following channels:

• Data Privacy Officer email: privacy@matejili.net
• General support email: support@matejili.net
• Live chat: Available 24/7 via the Matejili website
• Response time for privacy requests: Acknowledged within 72 hours; substantive response within 30 days

If you are not satisfied with Matejili's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.