Gaming at Matejili is meant to be enjoyable — a way to unwind, compete, and maybe win something along the way. But we know that for some players, it can tip into something harder to manage. This page exists for that reason. Whatever you're going through, Matejili has tools to help you stay in control — and people to talk to if you need more than that.
Every one of these tools is available directly from your Matejili account settings — no support ticket needed to activate them, and no waiting period before they kick in (except where noted, which is intentional and for your protection).
Set a maximum amount you can deposit into your Matejili account per day, per week, or per month. Limits take effect immediately when lowered. If you want to raise a limit, there's a mandatory 72-hour cooling-off period — that's there on purpose, not by accident.
Instant activationCap the total amount you can lose across all Matejili games within a defined period. Once your loss limit is reached, you won't be able to place further bets until the period resets. This is one of the most effective tools for keeping your gaming within budget.
Instant activationSet a maximum session length for your Matejili activity. When your time is up, you'll receive a notification and your session will end. You can configure this from 30 minutes up to several hours. Time flies when you're playing — this keeps it honest.
Instant activationPeriodic on-screen notifications appear during active Matejili gameplay showing how long you've been playing and your net result for the session. It's a simple nudge — but it works. Set your preferred interval from 15 minutes to 2 hours.
ConfigurableTake a break from Matejili for a defined period — 24 hours, 72 hours, 7 days, or 30 days — without fully closing your account. During the cooling-off period, you cannot log in or deposit. When the period ends, your account resumes normally.
Reversible after periodPermanently or temporarily exclude yourself from the Matejili platform for a set period: 30 days, 90 days, 6 months, or indefinitely. Self-exclusion is immediate and cannot be reversed within the chosen period — no exceptions. Contact support at support@matejili.net to activate.
Cannot be reversed earlyWhere to find these tools: All responsible gaming settings are in your Matejili account under Settings > Responsible Gaming. If you're having trouble finding them or want a tool activated immediately, contact our support team 24/7 at support@matejili.net or via live chat.
These aren't judgements — they're patterns that many Filipino players have identified in themselves before getting help. Recognising them early makes a difference. If several of these sound familiar, it's worth talking to someone or using Matejili's self-exclusion tool today.
Depositing more than planned because you're trying to recover money you've already lost. The next bet rarely fixes things — and this pattern tends to escalate.
Keeping your Matejili activity secret from people close to you — whether it's the amount of time, the money involved, or both — is a clear sign that something has shifted.
Using borrowed money, salary advances, or family funds to deposit at Matejili — especially when you're telling yourself you'll pay it back with winnings.
Feeling anxious, irritable, or low when you're not playing — or when you've lost a session. Gaming should add to your life, not control how you feel.
Sitting down to play for 30 minutes and still being there three hours later — regularly. Time awareness breaks down when gaming becomes compulsive.
Missing deadlines, skipping commitments, or pulling away from people because of time or money spent on gaming at Matejili or anywhere else.
The vast majority of Matejili players enjoy gaming without any problems. These habits are what most of them have in common. None of them are complicated — they're just worth making deliberate choices about.
Decide what you're comfortable spending before you open the Matejili app. Use the deposit limit feature so that number is enforced automatically, not just intended.
The moment you start thinking about Matejili winnings as money you're counting on, the math of the situation works against you. Fun first — if winning happens, great.
Decisions made when your head isn't clear are almost always worse. Log out and come back another time. Matejili will still be here.
Gaming is one part of your week — not the whole thing. If you notice other activities getting pushed aside because of Matejili, that's a signal worth taking seriously.
Use the session time limit feature or set a phone alarm. Stepping away every hour keeps your perspective clear.
If you've hit your loss limit for the day, stop — even if your gut says the next bet will fix it. It rarely does. Matejili's loss limit feature can enforce this automatically.
Not to Matejili support necessarily — but to a friend, a family member, or a counsellor. The people around you often notice things before you do.
Go to matejili.net and sign in to your registered account. You don't need to contact support for this first step.
Find the Responsible Gaming section in your account settings. All tools — limits, cooling-off, and self-exclusion — are listed here.
Choose 30 days, 90 days, 6 months, or indefinite exclusion. Read the confirmation carefully — this cannot be reversed within the period you select.
Once confirmed, your Matejili account is locked. You'll receive an SMS to your registered number confirming the exclusion period.
If you can't access your account or need self-exclusion activated urgently, email support@matejili.net or use live chat. We'll handle it immediately.
Responsible gaming at Matejili isn't just a compliance page — these are operational commitments that shape how the platform is built and run for Filipino players.
Matejili enforces an age minimum of 21 years. Players suspected of being underage are suspended immediately and investigated without delay.
Matejili does not advertise in ways that target minors, vulnerable players, or individuals who have self-excluded from any gaming platform.
Matejili monitors player patterns for signs of gambling-related harm. Players showing high-risk patterns may receive outreach from our support team proactively.
Matejili's Filipino support team is trained in responsible gaming practices and knows how to handle sensitive conversations with care and without judgement.
These are the questions Matejili's support team hears most often on this topic.
